Here below some common cases where you might have difficult to connect your device to the app:
I CAN'T FIND MY BRID WHILE I'M SEARCHING IT WITH THE APP:
Don't you find your device when you are searching it?
Here is a useful link: How to manual reset my brid
I CAN'T FIND MY BRID AFTER A RESET:
After a reset please check your smartphone wifi settings, there you must see your Brid.
If you can't find your Brid after a manual reset please write to: support@atellani.freshdesk.com